Karen of New London CT (4/11/05):
I subscribed to Eharmony and the first person I met told me he is an alien, became psychotic and crazy. I have tried to contact eharmony and there is no way to contact anybody to report this weirdo. Luckily I was in public when he flipped out. I'm afraid somebody is going to get hurt. The questionnaire is quite lengthy but they do fail to ask if you are an alien!
Karen of Rockaway Park NY (3/25/05):
I have been a member for over two weeks now and am having my doubts. Many of the 'matches' that they present to me have not responded to my initial attempts at communications because they include people who have not even subscribed amongst matches, so it's not a viable option. They do not identify who are real subscribers and who are merely people who looked over the web site and wandered on. This is dishonest, as it suggests that they have lots more matches available than they actually do.
Also, in the two weeks since I subscribed, their 'live chat' feature for customer service has been constantly down for maintentance. What serious web-based company could allow this integral part of custmer service to be down for a week? It's next to impossible to find a phone number to complain about what is going on.
Gayle of Greenville IL (3/22/05):
Signed up for 3 months of compatibility matches. No answer from anyone -- wrote by email to company. Sent me a form answer. No personal interaction. Do not believe they are sending me legitimate names. Used other services with over 100 results in less than 2 months. Lost $100. They only agree to send you three matches per month. No way for you to contact your matches.
Amie of Meriden CT (2/21/05):
I signed up on-line to try the eharmony.com service for a 7-day trial offer. I signed up for a month of service for $49.95. The website deducted the amount from a credit card but offered a 7-day free trial. So, before the 7 days was up I could cancel with no obligations and the money would be refunded. I signed up on a Sunday and attempted to cancel the service on a Saturday. However, I was unable to because the website indicated that in order to complete my cancellation I needed to contact customer service to obtain a confirmation number.
Unfortunately, customer service is only open Monday - Friday from 8-6 pacific standard time. I reside in Connecticut. So, by the time I was able to contact customer service on Monday my 7 days would have expired. I contacted customer service anyways twice on Monday, 2/21. I was on hold for 2 hours the first time and I hour the second time. I was unable to speak with anyone. I also sent several e-mails to customer service but had no reply. If a company offers a free 7-day trial they should not set up the service so that it is impossible to cancel.
Kevin of Gaithersburg MD (2/11/05):
Subscribed for three months and no replies. Never met anyone. Waste of time and money.
Janet of Carle Place NY (1/18/05):
Recently I was a member of Eharmony.com and was sent a match who made it clear he was already involved with a girlfriend and whose main intent was to find sex and not a committed relationship. He spoke of wanting a shared lifestyle, an aggressive sex partner, not an agressive relationship partner ad nauseum. When I brought this to eharmony's attention they called this just a match not looking for a commitment. Told me this was a "free" page they weren't responsible for. Told me my 7-day trial was up and I could not be refunded. Even with live chat involved reading the entry.
It took over a month of almost daily emails to finally get a refund with a statement saying they were sorry I was unhappy with their match and their services. And by the way that "coincidentally" only happened when I wrote to an editor who happened to be a personal friend of the Warrens. Over and over and over again I asked to speak to management. Instead, they emailed me they would bring it to their attention. They had a lot of opportunities to talk to me to make this ordeal better. They declined.
I have copies of the match and emails. This was a major mistake with no accountability on their part. I found eharmony rude and condesending. Hard to imagine they require a very lengthy profile be filled out as well as a pricey subscription rate for such a lack of professionalism, lack of screening and totally dysfunctional customer service that just doesn't want to be bothered. They are all hype with no substance in my opinion. Sincerely, jk
I used this site specifically because its terms and conditions specified no sexual content. My ex-husband was a pedophile and I was trying to be as cautious as possible under the circumstances.
Norm of Honolulu (1/13/05):
I joined eHarmony about one year ago. While I met some compatible folks, there are escalating problems. For example:
• there is no method of deleting obvious "dead end" matches, thus, one has to sift through (over a hundred in my case) inactive matches to find current messages/matches
• there is no way to modify age of one's match range. I look many years younger than my age. One face-to-face date my age literally could have passed for my mother (don't get me wrong, I love my mother, just don't want to date her peers...)
• multiple attempts to feedback the system are completely and consistently ignored
• there is no way to sort matches or messages and they frequently lose matches or, after typing a lengthy message on their system, my words disappear, never to be delivered (I have heard this same complaint from multiple others)
• I responded to a "two for one" ad and, after half the promised term, they cut off my service as unpaid. Hours of being on hold and being cut off by customer service finally corrected their screw• up and they were indignant that I asked them to live up to their offer. Their customer service and attitude was clearly, "We are, and play, GOD, take it and SHUT UP ALREADY."
• and, to top that off, I received an email from eHarmony customer service without an explanation saying, "Pursuant to the rights within the terms and conditions of the service agreement with eharmony.com, your membership has been terminated."
In addition, they emailed this message (with my name and city inserted, to EVERYONE I HAD EVER CONNECTED WITH ON EHARMONY OVER THE PAST YEAR AND A HALF: "Dear eHarmony Customer, As you are a present or past user of eHarmony.com, we want to inform you that one of your matches, ______ from _______, has been removed from the eharmony service for alleged violations of the eHarmony.com terms and conditions of use as stated in the eHarmony user agreement. eHarmony.com disclaims any responsibility or liability if you choose to have any future contact with ______"
I have emailed them three times asking them to explain what terms I am alleged to have violated - no response. Maybe someone upset that I didn't respond quickly enough? Maybe old Googled erroneous news reports (related to a divorce battle which eHarmony decided is Gospel?) or maybe they decided to silence the messenger after my written feedback on their glitches? In any case, there are cheaper, newer, and better services.
Edward of Alexandria VA (11/20/04):
I asked to be matched to women within my state (within 120 miles) and kept getting "matched" to women in Florida, New York, California! and no one in my immediate area.
Damage Resulting: Spent a great deal of money for nothing.
Danielle of Kenmore WA (9/27/05):
I signed up for a 7-day trial membership and only received "automatic" responses. It wasn't until I threatened to contact the Better Business bureau to file a fraudulent complaint that I received a response of a closed account (not what I requested.) Still no refund and now no way to contact them!
I am frustrated and angry over the lack of response and the difficulty to get my money back. It is unacceptable to provide a guaranteed refund and then refuse to honor it.
Robert of Irving TX (9/20/04):
45 minutess to fill out a questionnaire and I get 4 matches within 120 miles - 3 without pictures - 3 in the real estate business. Hmm. I'm 49 nine years old, very athletic, reasonably good-looking and I own a very successful international business. The questionnaire does not ask about age preference or appearance (e.g. weight). I can see validity in some of the complaints - the questions do seem to be "screening" for depression. dominance, selfishness ... so at least I understand how it works now. 4 people? 120 miles. I must be really awful. Or maybe I should just hang around real estate offices with a cardboard sign and try to meet the single agents. Strange.
Connie of Tampa FL (7/10/04):
Not only is there no phone number for the company, but no one ever returns email inquiries. They supposedly offer live chat help. Well, I tried for over a week -- morning, noon and night. The only message you will get is it's down for construction. I am still waiting to see if I will be billed for a supposed trial membership.
Samir of Clemmons NC (4/4/04):
I signed up because they said they had a 7-day risk-free guarantee. I had previously used this service before for a short period. After 3 days, I decided to cancel. However, they refuse to give me a refund because they claim their 7-day guarantee doesn't apply to people that have used the service before. That was not stated in all the E-mails they sent begging me to come back. Also, California state law says that dating services have to offer cancellations within three days, but clearly this is not how they see it.
They refuse to refund my $49.95.
Sharon of Charlotte NC (3/19/04):
I purchased a one-month subscripton to this online dating service. I canceled it five (5) days prior to my renewal date. I followed all instructions posted on their website and from a customer service rep. I received notification that it was canceled and that I would no longer be billed efective 3/10/04.
On 3/11/04 eHarmony did in fact bill me for another month of service ($39.95) which not only resulted in an unauthorized charge, but put me over my credit limit on my Visa and I incurred an additinonal charge of $29.00. I have been trying since 3/11/04 through repeated e-mails (which by the way is the only way to contact this company) sometimes three e-mails a day to their customer service rep. I have asked and asked for a refund to my Visa for $68.99 & I continue to get the same exact "computerized" response.
I just want a refund to my Visa account in the amount of $68.99.
Barbie
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